Digital Delivery Policy

Last Updated: July 2026

Output House publishes premium digital products including ebooks, guides, playbooks, templates, and educational resources.

As all of our products are delivered digitally, no physical items will be shipped.

Delivery Method

All purchases made through Output House are delivered electronically.

Once your payment has been successfully processed, you will receive access to your purchased products through the checkout confirmation page and/or via email where applicable.

Products may be delivered in one or more of the following formats:

  • PDF ebooks

  • Guides

  • Playbooks

  • Worksheets

  • Checklists

  • Templates

  • Resource packs

  • Other downloadable digital files

The available file formats for each product will be indicated on the relevant product page where applicable.

Delivery Time

Most digital products are available immediately after successful payment.

Occasionally, delivery may be delayed due to:

  • Payment verification

  • Processing delays

  • Technical issues

  • Internet connectivity problems

  • Scheduled platform maintenance

If you do not receive access within a reasonable period after purchase, please contact our support team for assistance.

Accessing Your Downloads

Depending on the product and platform, your purchases may be available through:

  • The order confirmation page

  • Download links provided after checkout

  • Your customer account (if applicable)

  • Confirmation or delivery emails

We recommend downloading and securely saving your purchased files as soon as possible and maintaining your own backup copies.

Technical Requirements

Customers are responsible for ensuring they have compatible devices and software capable of opening and using the purchased files.

Depending on the product, this may include:

  • A PDF reader

  • Spreadsheet software

  • Word processing software

  • A modern web browser

  • Internet access for downloading files

Any specific software requirements will be listed on the relevant product page where necessary.

Incorrect Contact Information

Customers are responsible for providing accurate contact information, including a valid email address, during checkout.

Output House cannot be responsible for failed deliveries resulting from incorrect or incomplete customer information.

Download Issues

If you experience difficulty accessing or downloading your purchase, please contact us and include:

  • Your full name

  • Order number

  • Email address used during purchase

  • A description of the issue

  • Screenshots, if applicable

We will make reasonable efforts to resolve delivery or download issues as quickly as possible.

Product Updates

From time to time, Output House may improve, revise, or update its digital products.

Where updates are made available after purchase, they may be provided at our discretion unless otherwise stated on the product page.

Product Availability

We reserve the right to modify, replace, discontinue, or remove products from our catalogue at any time without prior notice.

Such changes will not affect completed purchases unless otherwise required by applicable law.

Contact Us

If you require assistance accessing your digital products or have questions regarding delivery, please contact us through our Contact Us page.

We aim to respond to all enquiries within 1–2 business days.

Output House

Premium Digital Resources for Modern Creators