Refund Policy

Last Updated: July 2026

At Output House, we publish digital products including ebooks, guides, playbooks, templates, and other downloadable educational resources.

Please read this Refund Policy carefully before making a purchase.

Digital Product Refunds

Due to the nature of digital products, all sales are generally final once a purchase has been completed and the product has been delivered or made available for download.

Because digital products can be accessed immediately after purchase, we are unable to offer refunds, returns, or exchanges for:

  • Downloaded digital products

  • Instant digital deliveries

  • Accidental purchases

  • Change of mind

  • Failure to read the product description

  • Purchasing the wrong product

  • Incompatibility with unsupported software or devices

  • Lack of technical knowledge required to use the product

  • Dissatisfaction based on personal preference after access has been granted

We encourage customers to carefully review product descriptions and requirements before completing a purchase.

Exceptions

Although refunds are generally not available for digital products, we may review requests in limited circumstances, including:

  • Duplicate purchases

  • Incorrect product delivery

  • Technical issues that prevent access to the purchased product

  • Payment processing errors

  • Unauthorized duplicate charges

Where appropriate, we may first attempt to resolve the issue by:

  • Providing technical assistance

  • Reissuing download links

  • Replacing corrupted or inaccessible files

  • Delivering the correct product

If the issue cannot be reasonably resolved, a refund may be considered at our sole discretion.

Requesting Support

If you experience any issues with your purchase, please contact us and include:

  • Your full name

  • Order number

  • Email address used during checkout

  • A description of the issue

  • Screenshots or supporting information where applicable

Providing complete information helps us resolve your request more quickly.

Chargebacks

If you believe a transaction was made without your authorization, please contact us before initiating a chargeback.

We will investigate the matter promptly and work with you to resolve any genuine payment issues.

Fraudulent or abusive chargebacks may result in suspension of access to purchased products and future purchases.

Consumer Rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws where such rights cannot be excluded by law.

Policy Updates

Output House reserves the right to modify or update this Refund Policy at any time.

Any changes will become effective immediately upon publication on this page, with the updated "Last Updated" date reflecting the revision.

Contact Us

If you have any questions regarding this Refund Policy or require assistance with your purchase, please contact us through our Contact Us page.

We're committed to providing prompt and helpful support whenever possible.